OUR STORE POLICIES
At The Aquatic Emporium, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
There are different shipping methods available based on the products purchased and the delivery location. Each shipping method has its own restrictions and charges that will be applied to your order. Once approved, we will ship your order within one business day.
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At Checkout, you will be prompted to choose a shipping method. Please note: Some products may only offer one option for shipping (e.g., frozen products). Shipping costs are based on the products ordered and the shipping method selected. Total shipping charges are automatically calculated during Checkout prior to completing your order.
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Typically, there is an option to upgrade your shipping method for faster delivery (such as Second Day or Overnight). For prescription medication and veterinarian diet orders, your order will be upgraded to the appropriate shipping method, only after we have received approval from your veterinarian. This process typically takes 2 - 4 days.
RETURNS
If you're not satisfied with your purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). Product must be in its original packaging.
